🔒 GDPR Compliant: Arcadenookgrov Interactive Oy processes personal data in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Finnish data protection legislation.
1. Data Controller
The data controller responsible for your personal information is:
Our designated Data Protection Officer can be reached at the same contact details above.
2. Data We Collect
We collect personal data in the following categories:
2.1 Information You Provide Directly
- Name and email address when contacting our support team
- Communication content when you submit inquiries through our contact form
- Feedback and survey responses you voluntarily provide
2.2 Automatically Collected Information
- IP address and approximate geographic location (country/city level)
- Browser type, version, and language settings
- Operating system and device type
- Pages visited, time spent, and interaction patterns
- Referring website and exit page data
- Session duration and frequency of visits
2.3 Gameplay Data
- Game sessions played and duration
- Virtual currency balances and transaction history (in-game only)
- Feature usage and preference patterns
- Achievement and progression data
3. Analytics Services
We use privacy-respecting analytics tools to understand how our platform is used and to improve the user experience. These may include:
- Google Analytics: We use Google Analytics with IP anonymization enabled. Data is processed in accordance with Google's privacy policies and our Data Processing Agreement with Google.
- Internal Analytics: Our own server-side analytics system records aggregate usage patterns to help us improve platform performance.
You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
4. Cookies Usage
We use cookies and similar tracking technologies to enhance your experience. Please refer to our Cookies Policy for full details on the types of cookies we use, their purposes, and how to manage your cookie preferences.
5. Device Information
To deliver an optimized experience across all devices, we collect certain device information including:
- Device type (desktop, tablet, mobile)
- Screen resolution and viewport dimensions
- Browser capabilities and feature support
- Connection type (WiFi, cellular) when available
- Language and locale settings
This information is used solely to optimize game performance and platform responsiveness for your specific device configuration.
6. Third-Party Integrations
Our platform may integrate with or include content from the following third-party services:
- Google Fonts: Font files loaded from Google's CDN. Subject to Google's privacy policy.
- CDN Providers: Static assets may be served via content delivery networks.
- Customer Support Tools: We may use professional support desk software for managing support tickets.
We carefully vet all third-party integrations and ensure appropriate Data Processing Agreements are in place where required by GDPR.
7. How We Use Your Data
We use collected personal data for the following purposes:
- Delivering and operating the Arcadenookgrov platform and its games
- Responding to support inquiries and providing customer service
- Analyzing usage patterns to improve platform performance and user experience
- Ensuring platform security and preventing fraudulent or abusive behavior
- Compliance with legal obligations
- Sending service-related communications (not marketing unless consented)
8. Legal Basis for Processing
We process your personal data under the following legal bases as defined by GDPR Article 6:
- Contract Performance (Art. 6(1)(b)): Processing necessary to provide the platform services you use.
- Legitimate Interests (Art. 6(1)(f)): Analytics, security monitoring, and platform improvement.
- Legal Obligation (Art. 6(1)(c)): Compliance with Finnish and EU legal requirements.
- Consent (Art. 6(1)(a)): Marketing communications and non-essential cookies (where applicable).
9. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Trusted companies that help us operate our platform under strict confidentiality agreements and Data Processing Agreements.
- Legal Authorities: When required by law, court order, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate safeguards for your data.
All data sharing is conducted in accordance with GDPR requirements and includes appropriate contractual protections.
10. Security Measures
We implement robust technical and organizational security measures to protect your personal data, including:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive personal data
- Role-based access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Incident response procedures for prompt notification of any data breaches
- Employee data protection training and awareness programs
In the event of a personal data breach, we will notify relevant supervisory authorities and affected individuals within the timeframes required by GDPR.
11. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Support Communications: Retained for 3 years from the date of last correspondence.
- Analytics Data: Aggregated analytics retained for 26 months per Google Analytics default settings.
- Legal Compliance Records: Retained for the period required by Finnish law (typically 7 years for business records).
- Gameplay Data: Retained for the duration of active platform use plus 1 year.
Upon expiry of retention periods, data is securely deleted or anonymized.
12. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the following rights regarding your personal data:
- Right of Access (Art. 15): Request a copy of all personal data we hold about you.
- Right to Rectification (Art. 16): Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
- Right to Restriction (Art. 18): Request that we limit how we process your data in certain circumstances.
- Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
- Right to Object (Art. 21): Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu) at tietosuoja.fi.
13. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place through Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
14. Children's Privacy
The Arcadenookgrov platform is strictly intended for users aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a person under 18 has provided us with personal information, please contact us immediately and we will take prompt steps to delete such data.
15. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material updates will be prominently communicated on our platform. The date of the most recent revision is always displayed at the top of this page.